Pengaruh Employee Empowerment terhadap Employee Engagement Melalui Job Satisfaction pada Karyawan Corporate Secretary Bank Jatim
DOI:
https://doi.org/10.59024/jise.v4i2.1611Keywords:
Employee Engagement, Employee Empowerment, Job Satisfaction, Organizational Commitment, Work MotivationAbstract
PT Bank Pembangunan Daerah Jawa Timur Tbk (“Bank Jatim”) is a regional-owned company engaged in banking. The main activity of this company is to collect and channel funds and provide other banking services to all customers in the East Java region. With the tagline "Yang Terbaik Untuk Anda", Bank Jatim maximizes the best potential ranging from services to the provision of products that continue to be developed and created technology-based to achieve BPD Regional Champion. It will not be achieved without the role of optimal human resources. The purpose of this study was to test and analyze the effect of employee empowerment on employee engagement through job satisfaction in employees of the corporate secretary division of Bank Jatim Surabaya Head Office. Where the employee empowerment variable has four indicators, the four of which will be studied, namely sense of meaning, sense of competence, self determination, impact. This research is causality research with a quantitative approach. Sampling technique used saturated samples with a total of 37 respondents in the corporate secretary division of Bank Jatim Surabaya Head Office. The statistical analysis used in this research is partial least square (PLS) with the help of smartPLS 3.0 software. The results of this study explain that employee empowerment has a positive and significant effect on employee engagement, employee empowerment has a positive and significant effect on job satisfaction. Job satisfaction has a positive and significant effect on employee engagement. Job satisfaction is able to mediate the relationship between employee empowerment and employee engagement.
References
Afifah, A. Y. (2020). Pengaruh kepuasan kerja terhadap keterikatan karyawan dimediasi oleh kerja tim (studi pada generasi milenial di Indonesia). Arthavidya Jurnal Ilmiah Ekonomi Maret, 53(9), 78–86. https://doi.org/10.37303/a.v22i1.152
Afram, J., Manresa, A., & Mas-Machuca, M. (2022). The impact of employee empowerment on organisational performance: The mediating role of employee engagement and organisational citizenship behaviour. Intangible Capital, 18(1), 96–119. https://doi.org/10.3926/ic.1781
AlKahtani, N. S., Iqbal, S., Sohail, M., Sheraz, F., Jahan, S., Anwar, B., & Haider, S. A. (2021). Impact of employee empowerment on organizational commitment through job satisfaction in four and five stars hotel industry. Management Science Letters, 11, 813–822. https://doi.org/10.5267/j.msl.2020.10.022
Asri, D. H., Ekonomi, F., Batam, U. I., Mada, J. G., Ladi, S., & Batam, K. (2020). Pengaruh employee empowerment terhadap employee performance dengan employee engagement sebagai. 4(2), 231–237.
Bellani, E., Ramadhani, S. R., & Tamar, M. (2018). Job satisfaction as predictor of employee engagement. 127(ICAAIP 2017), 15–19. https://doi.org/10.2991/icaaip-17.2018.4
Chandani, A., Mehta, M., Mall, A., & Khokhar, V. (2016). Employee engagement: A review paper on factors affecting employee engagement. Indian Journal of Science and Technology, 9(15). https://doi.org/10.17485/ijst/2016/v9i15/92145
Devi Berliana Shanty, Rini Nurahaju, & Tri Budi Marwanto. (2022). Pengaruh perceived organizational support dan job satisfaction terhadap employee engagement pada karyawan koperasi “TKBM” Pelabuhan Tanjung Perak. Jurnal Psikologi Poseidon, 5, 59–78. https://doi.org/10.30649/jpp.v5i1.67
Dewi, I., & Suwandana, I. (2016). Pengaruh pemberdayaan karyawan, komitmen organisasional dan kompensasi finansial terhadap kepuasan kerja karyawan. E-Jurnal Manajemen Universitas Udayana, 5(4), 255321.
Ganji, S. F. G., Johnson, L. W., Sorkhan, V. B., & Banejad, B. (2021). The effect of employee empowerment, organizational support, and ethical climate on turnover intention: The mediating role of job satisfaction. Iranian Journal of Management Studies, 14(2), 311–329. https://doi.org/10.22059/IJMS.2020.302333.674066
Ghozali, I. (2014). Stuctural equation modeling metode alternatif dengan partial least squares (PLS) (4th ed.). Badan Penerbit Universitas Diponegoro.
Gibson, J. L., Ivancevich, J. M., Donnelly Jr, J. H., & Konopaske, R. (2012). Organizations: Behavior, structure, processes (14th ed.). McGraw-Hill.
Herminingsih, A. (2020). Transformational leadership positive influence toward employee engagement through job satisfaction and its effect on improving organizational commitment. Jurnal Manajemen Dan Pemasaran Jasa, 13(2), 281–296. https://doi.org/10.25105/jmpj.v13i2.6290
Jessefina, K. R. (2018). Pengaruh psychological empowerment terhadap employee engagement pada karyawan PT. Socfin Indonesia (Head Office).
Keerthika, R., S, H. E. R., & Karthikeyan, G. (2018). Employee empowerment – challenges and strategies. 20(6), 54–57. https://doi.org/10.9790/487X-2006015457
Laporan, T. B. J. (2023). Laporan keuangan Bank Jatim 2023.
Lukmansyah, J. F., & Turangan, J. A. (2021). Pengaruh employee empowerment dan psychological contract terhadap turnover intention dengan employee engagement sebagai variabel mediasi pada PT BBI. Jurnal Manajerial Dan Kewirausahaan, 3(4), 1057. https://doi.org/10.24912/jmk.v3i4.13501
Luthans, F. (2011). Organizational behavior (12th ed.). McGraw-Hill/Irwin.
Marciano, P. L. (2011). Carrots and sticks don’t work. Business Book Summaries.
Maulidya, G. P., & Afifah, N. (2021). Perbankan dalam era baru digital: Menuju Bank 4.0. Proceeding Seminar Bisnis Seri V, 278–288.
Melani, T., & Suhaji. (2012). Faktor-faktor yang mempengaruhi kepuasan kerja (studi pada karyawan Sekolah Tinggi Ilmu Farmasi “Yayasan Pharmasi” Semarang). Jurnal Akuntansi Dan Bisnis, 1–22.
Mon, M. D., & Mulyadi, S. (2021). Pengaruh kompensasi, pelatihan dan pengembangan, pemberdayaan karyawan terhadap turnover intention dan kepuasan kerja sebagai mediasi di hotel berbintang Kota Batam. CoMBInES, 1(1), 2165–2177.
Natrajan, N. S., Sanjeev, R., & Singh, S. K. (2019). Achieving job performance from empowerment through the mediation of employee engagement: An empirical study. Independent Journal of Management & Production, 10(3), 1094. https://doi.org/10.14807/ijmp.v10i3.891
Nuramalia, R. (2019). Pengaruh pemberdayaan karyawan, komite organisasi, dan budaya organisasi terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening (studi kasus PT BPD Kaltim Kaltara Cabang Tana Paser). Duke Law Journal, 1(1).
Pelit, E., Ozturk, Y., & Arslanturk, Y. (2017). The effect of employee empowerment on employee job satisfaction: A study hotels in Turkey. International Journal of Contemporary Hospitality Management.
Presiden Republik Indonesia. (1998). Undang-Undang Republik Indonesia No. 10 Tahun 1998 tentang perbankan. Lembaran Negara Republik Indonesia, 182.
Priya, S., & Vijayadurai, J. (2014). Employee engagement in organizations. European Journal of Business and Management, 6(34), 5–10.
Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (15th ed.). Pearson Education.
Robinson, D., & Perryman, S. (2004). The drivers of employee engagement. Report 408.
Sahoo, D. (2011). Employee empowerment: A strategy towards workplace commitment. 3(11), 46–55.
Saputra, A., & Heryjanto, A. (2021). Employee empowerment dan psychological contract terhadap turnover intention yang dimediasi employee engagement (studi empiris: karyawan PT XYZ). Jurnal Program Studi Bisnis Digital, 1(2), 31–41.
Sari, A. P., Hermawan, A., & Affandi, M. J. (2020). Pengaruh kepuasan kerja dan keterikatan karyawan terhadap turnover intention karyawan (studi kasus: restoran). Jurnal Aplikasi Bisnis Dan Manajemen, 6(2), 258–268. https://doi.org/10.17358/jabm.6.2.258
Sari, D. N., & Yuniawan, A. (2021). Pengaruh tanggung jawab sosial perusahaan dan gaya kepemimpinan transformasional terhadap keterikatan karyawan. Diponegoro Journal of Management, 10, 1–13.
Siregar. (2014). Statistik parametrik untuk penelitian kuantitatif. Bumi Aksara.
Spreitzer, G. M. (1995). Psychological empowerment in the workplace. Academy of Management Journal, 38, 1442–1465. https://doi.org/10.2307/256865
Sree, M. K., & Lakshmi, K. S. (2020). Reviewed refereed open access international journal double-blind peer. 08(1), 1–13.
Sugiyono. (2013). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Suriadnyana, I. G. (2020). The effect of employee empowerment and work stress on employee organizational commitment mediated by job satisfaction. Jurnal Ekonomi & Bisnis Jagaditha, 7(2), 92–103. https://doi.org/10.22225/jj.7.2.2156.92-103
Syahmirza, J., & Prawitowati, T. (2022). Peran kreativitas dan keterikatan karyawan sebagai pemediasi pada pengaruh kepuasan kerja terhadap kinerja karyawan milenial. INOBIS, 5(4), 536–552. https://doi.org/10.31842/jurnalinobis.v5i4.249
Tepayakul, R., & Rinthaisong, I. (2018). Job satisfaction and employee engagement among human resources staff. Journal of Behavioral Science, 13(2), 68–81.
Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment. Academy of Management Review, 15(4), 666–681. https://doi.org/10.5465/amr.1990.4310926
Uluta, M., Erbakan, N., & Fak, U. B. (2018). The effect of empowerment on employees’ job satisfaction. MANAS Sosyal Araştırmalar Dergisi, 7(1), 589–600.
Vorina, A., Simonič, M., & Vlasova, M. (2017). An analysis of the relationship between job satisfaction and employee engagement. Economic Themes, 55(2), 243–262. https://doi.org/10.1515/ethemes-2017-0014
Yousef, D. A. (2017). Organizational commitment, job satisfaction and attitudes toward organizational change. International Journal of Public Administration, 40(1), 77–88. https://doi.org/10.1080/01900692.2015.1072217
Zaraket, W., Garios, R., & Malek, L. A. (2018). The impact of employee empowerment on organizational commitment. International Journal of Human Resource Studies, 8(3), 284. https://doi.org/10.5296/ijhrs.v8i3.13528
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 JURNAL EKONOMI BISNIS DAN MANAJEMEN
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
