Efektivitas Sistem Pendaftaran Online Menggunakan Aplikasi Mobile JKN Dengan Pelayanan Pasien Rawat Jalan di RSUD Sultan Suriansyah Banjarmasin
DOI:
https://doi.org/10.59024/jikas.v4i4.2610Keywords:
Digital Registration, Hospital, Mobile JKN, Patient Services, Service EffectivenessAbstract
Information technology encourages hospitals to implement digital services, including online registration through the Mobile JKN application. Its use is expected to improve service effectiveness by speeding processes and reducing waiting times. This study analyzed the relationship between online registration using Mobile JKN and outpatient services at Sultan Suriansyah Hospital, Banjarmasin, in 2025. The study used a cross-sectional design. The sample included 94 respondents selected through purposive sampling. Data were collected by questionnaire and analyzed with the Spearman rho test. The results showed that most respondents rated the online registration system as good (96.8%) and patient services as good (97.9%). The Spearman rho test showed a p-value of < 0.001 and a correlation coefficient of 0.393, indicating a moderate positive relationship between online registration using Mobile JKN and patient services. Mobile JKN implementation was associated with better patient services. These findings can support hospital evaluation and development to improve service quality.
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