Analisis Kepuasan Tenaga Medis dan Tenaga Kesehatan Terhadap Implementasi Rekam Medis Elektronik di Rumah Sakit An-Nisa Tangerang

Abstract

Electronic Medical Records (EMR) are essential tools that must be implemented by medical and healthcare personnel in hospitals, as they directly influence care quality and health service efficiency. To ensure effective system operation, five End User Computing Satisfaction (EUCS) dimensions must be understood: content, accuracy, format, ease of use, and timeliness. This study aimed to determine the satisfaction level of medical and healthcare personnel regarding EMR implementation in hospitals. This study utilized a quantitative descriptive design conducted across emergency department, outpatient, and inpatient units selected based on inclusion criteria. The population consisted of 351 medical and healthcare personnel using EMR, from which a sample of 187 respondents was selected using Slovin's formula with a 5% margin of error and cluster sampling. Data were collected using a Likert-scale questionnaire covering the five EUCS dimensions and analyzed using univariate analysis. The findings indicated that the majority of respondents, 172 (91.98%), rated the EMR implementation as satisfying or effective. The evaluation across individual dimensions showed that content was rated as effective by 160 respondents (85.56%), accuracy by 155 respondents (82.89%), format by 164 respondents (87.70%), ease of use by 154 respondents (82.35%), and timeliness by 161 respondents (86.10%). Overall, EMR implementation has been running well, and hospitals are advised to conduct periodic evaluations and feature improvements to support continuous health service quality.