Rezky Adhinata, Mhd. Shafwan Koto, Sriayu Arita Panggabean. PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA TRAVEL CV. FLORES SIBOLGA. JIS [Internet]. 2023 Jun. 2 [cited 2026 Jul. 25];1(2):126-3. Available from: https://jurnal.alimspublishing.co.id/index.php/jis/article/view/386