REZKY ADHINATA; MHD. SHAFWAN KOTO; SRIAYU ARITA PANGGABEAN. PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA TRAVEL CV. FLORES SIBOLGA. JURNAL ILMIAH RESEARCH AND DEVELOPMENT STUDENT, [S. l.], v. 1, n. 2, p. 126–136, 2023. DOI: 10.59024/jis.v1i1.386. Disponível em: https://jurnal.alimspublishing.co.id/index.php/jis/article/view/386. Acesso em: 25 jul. 2026.